Return & Refund Policy
PETKIT is committed to 100% customer satisfaction. If our products didn’t meet your expectation, you may return your purchase within 30 days from the delivery date.
PETKIT accepts an order cancellation before the product is shipped. If the order is canceled you will get a full refund.
We cannot cancel the order if the product is already shipped out. If your order has shipped, we will refund your payment as soon as we have received and inspected the item(s) back from you. After it is approved, we will process refunds within 14 business days.
30-Day Money-Back Guarantee
Undamaged products may be returned for a refund for any reason within 30 days after the receipt of the product.
● Returns must include all accessories.
● Petkit will bear the shipping cost for product quality problems. Customers will need to pay for shipping on returns unrelated to product quality.
● Returns may be rejected if the product does not meet the above requirements.
For product quality issues, please email RETURN@PETKIT.COM to initiate a return process. Once confirmed, we will provide you with a prepaid return shipping label. Please ensure that ALL RETURNS ARE SHIPPED TO PETKIT'S DESIGNATED RETURN ADDRESS.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed in 14 business days, and a credit will automatically be applied to your original payment method ( E.g. credit card, PayPal, or other payment methods) within a certain amount of days. All refund recipients will receive an email confirmation for their records.
Pre-owned product is used but in an usable condition. Pre-owned product can not be returned.