RETURN & REFUND POLICY

PETKIT is committed to 100% customer satisfaction. If our products didn’t meet your expectation, you may return your purchase within 30 days from the delivery date.

Cancellation

PETKIT accepts an order cancellation before the product is shipped. If the order is canceled you will get a full refund. 

If the order has already been processed, there may be a small fee deducted from the refund amount to cover the costs incurred during the interception of the order.

We cannot cancel the order if the product is already shipped out. If your order has shipped, we will refund your payment as soon as we have received and inspected the item(s) back from you. After it is approved, we will process refunds within 14 business days.

30-Day Money-Back Guarantee

Undamaged products may be returned for a refund for any reason within 30 days after the receipt of the product.

• Customers only have to pay for return shipping. PETKIT can provide a return shipping label for a £50 deduction from your refund.
• Cat litter is not eligible for returns or refunds. Opened purifying liquid refills, desiccants, filters, and trash bags, as well as used cat litter mats, pet brushes, and toys, are not returnable or refundable.
• Returns must include all accessories.
• PETKIT will bear the shipping costs for product quality problems. Customers will need to pay for shipping on returns unrelated to product quality.
• All products should be cleaned prior to return. Units returned in unclean conditions may be charged a £50 cleaning fee deducted from your refund.
• Returns may be rejected if the product does not meet the above requirements.
• Refunds will be issued within 7–10 business days of PETKIT receiving the device. For customers who paid with debit or credit cards, it may take up to 30 days for the refunds to be processed.

If you’ve purchased your Petkit product through a third-party retailer, you must coordinate the return directly with that retailer.

Instruction

For product quality issues, please email RETURN@PETKIT.COM to initiate a return process. Once confirmed, we will provide you with a prepaid return shipping label. Please ensure that ALL RETURNS ARE SHIPPED TO PETKIT'S DESIGNATED RETURN ADDRESS.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed in 14 business days, and a credit will automatically be applied to your original payment method ( E.g. credit card, PayPal, or other payment methods) within a certain amount of days. All refund recipients will receive an email confirmation for their records.